Formal Complaint Information:

We hope that your time in the ELP is going well. If you have a problem, we want to help you. We will listen to you carefully and try to find a solution.

If you are unhappy with something at the ELP or if you have a complaint, please follow the steps below:

1. If you have a question or concern about class, please talk to your teacher first. It is best to come during your teacher’s office hours or set up an appointment at a time that is good for both of you. Many teachers do not have time right after class because they have to teach another class.
2. If you have questions and concerns about anything else in the ELP, you can always make an appointment with an ELP advisor by going to the ELP office in Fairchild 205.
3. If talking to your teacher, an advisor, or an office staff, does not solve the problem, please complete the Formal Complaint form below. The Associate Director will investigate the situation and contact you back.

1. After you submit the Formal Complaint Form, please wait a few days. We will contact you as soon as possible, but sometimes we need to talk to several people.
2. If none of the above steps solves your problem, you should make an appointment to see the Associate Provost for International Programs (Fairchild 304) who will consider your complaint.

If none of the above steps solves your problem, you should contact Student Support & Accountability (at Holton Hall).