Managing Difficult Conversations

Course Code: WTD151

Course Name: Managing Difficult Conversations

Prerequisite: None

Department: Human Resources

Length of Session: 2 Hours

Audience: All Employees

Session Description: Engaging in Difficult Conversations can be daunting. This interactive presentation is designed to increase your confidence and communications skills when confronted with a difficult conversation. This two-hour session will include information, discussions, role plays, and other interactive activities.

Session Objectives: By the end of the training, supervisors and managers will be able to:

• Identify their own discomfort with confrontation or conflict
• Identify derailing conversations and how to keep the conversation on track
• Identify three difficult conversations including: "What Happened" Conversations, "Feelings" Conversations, and "Identity" Conversations
• Role-play how to effectively apply the communication skills covered
• Role-play how to process reactions/issues that arise

Enroll in this and any course in HRIS as outlined on the Professional Development Sessions homepage. If you are a person who needs a reasonable accommodation in order to participate in any Talent and Organizational Development offering, please contact K-State Talent and Organizational Development in advance at 2-1920 or at learning-develop-hr@ksu.edu.