Narrowing your focus
Observing also can also quickly eliminate other possibilities.
Let’s say you know that Jamie is not sick and that Cindy did not bite him first. As you comfort Cindy and talk with the twosome you could be watching for new information. You might notice, for example, that Jamie is rubbing his eyes. Jamie missed his afternoon nap. Could that have contributed to the problem? Because he is sleepy, Jamie may be having a difficult time managing his frustration.
Next: 3 Understand