Harmonizing ideas and emotions
I think the response “Your dog died” shows that we are listening. However, if that’s all we say when the child is obviously suffering then our response is superficial and cold.

Now if I said, “Your dog died” with a sorrowful voice and tone, I would be matching the child’s emotional experience. That shows understanding.

I could also say, “Oh no! Your dog died. What a sad thing to happen to you” with a sorrowful voice and tone. That shows more understanding.

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Listening for Both Ideas and Feelings