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Show respect with silence
Silence is a powerful tool in our listener toolbox. Inexperienced helpers may try to jump-start a conversation by filling a silence too quickly with words not heard. Don’t rush to talk in a moment of silence. Wait. You might reach out to touch a Friend’s hand briefly. At that moment, there is no need for words—just a companion silence. The effective use of silence can be a powerful way to convey acceptance and encouragement.

On the other hand, silence can be painful and lonely. There is a time when we should be still and a time when we should respond to show we understand and demonstrate solidarity. Then we fall silent, giving control back to Friends. We might remain silent together as long as we maintain closeness. For example, we might sit silently with a grieving widower. We share the silence and remain available. We don’t rush to “fix” a problem. Instead, we respect a Friend’s pace of grief.
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