August 12, 2024
Navigate's help feature provides personalized support
Earlier this year, EAB Navigate rolled out a new feature designed to allow students to send questions pertaining to a specific group of topics directly to K-State staff members waiting to help. This new feature, called “I Need Help” in the Navigate app, lets students digitally raise their hand and ask for help. They can use this “I Need Help” feature in either the desktop version or the phone app when they are facing a challenge and have non-emergency questions.
When a student clicks the “I Need Help” button, they will receive individualized outreach. They can ask for help with the following:
• Finding and connecting with their academic advisor
• Balancing their finances as a student
• Help with their financial aid
• Finding extra support related to personal issues impacting their academic performance
• Finding a tutor
• Talking to someone about health and well-being
Students can access this feature via the desktop version or by downloading the EAB Navigate Student app available in their mobile app store. After submitting their question, within two business days a K-State staff member from the appropriate office will reach out to chat and learn more about the situation. To learn more about this feature in the Navigate app, see our “I Need Help” handout.
Students can also check out the Study Buddies feature while using the EAB Navigate Student app. This is a quick way to sign up to find study partners in your class sections.
If you have any questions, feel free to email navigate@k-state.edu.